# F.A.Q ### 📖 For Users #### **1. What is Wizpen?** Wizpen is a storytelling platform where you can discover, read, and support original written content from creators around the world. Think of it as a blend of a digital library, a creative marketplace, and a community hub. #### **2. Do I need an account to enjoy contents?** You can browse some content without an account, but to follow creators, purchase content, or leave feedback, you’ll need to sign up for a free account. #### **3. How do I buy a story or support a storyteller?** You can buy content or unlock premium content using your preferred payment method. We use secure third-party services to handle all payments. Some creators may also offer free content or donation options. #### **4. Can I get a refund if I don’t like what I read?** All sales are final. However, if there was a technical issue or the content violated our guidelines, contact us at **** and we’ll review your case. ### ✍️ For Storyteller and Other Creators #### **5. How do I publish my content on Wizpen?** Simply create a creator account, upload your content, choose whether it’s free or paid, and hit publish! You can also add cover images, genres, and tags to help readers discover your content. #### **6. Can I sell my content and earn money?** Yes! Wizpen allows you to monetize your content directly. Set your own prices or offer pay-what-you-want options. Readers can purchase individual contents or support you on an ongoing basis. #### **7. How do payouts content?** We use trusted payment processors (like Stripe) to manage payouts. Just connect your payout account, and you’ll receive your earnings based on our payout schedule, minus transaction fees. #### **8. What kind of content is allowed?** We welcome text, photo, videos or fiction, non-fiction, poetry, essays, serials, and more. However, your content must follow our Community Guidelines and cannot include hate speech, plagiarism, or explicit content that violates our terms. ### ⚙️ General #### **9. Is Wizpen free to use?** Yes, creating an account and publishing content is free. You only pay when you choose to purchase or support creators. #### **10. Can I delete my account?** Yes, you can delete your account anytime from your account by contacting with subject \[DELETE ACCOUNT]. Note that some information may be retained for legal or administrative purposes. #### **11. Is my data safe?** We take your privacy seriously. All data is encrypted and handled according to our Privacy Policy. We never sell your personal information. #### **12. I found a bug or issue what should I do?** We’d love to fix it! Please email **** with a description of the issue and screenshots if possible. #### **13. How can I contact Wizpen?** You can reach us at: **Email:** **Phone Number**: +6285128020117 **Live Support Chat**: