At Wizpen, we aim to provide a smooth and fair experience for both creators and readers. Because we offer digital products and currency, we have specific rules regarding refunds.
All coin purchases are final and non-refundable.
We do not offer refunds for accidental purchases, wrong coin amounts, or change of mind.
Please double-check your purchase details before completing the transaction.
Purchases of digital content such as premium chapters or exclusive works are non-refundable.
Since content is instantly accessible after purchase, refunds are not possible once it's unlocked.
If you were charged twice or experienced a technical issue (e.g., coins not received), you may request a refund.
All approved refunds will be converted into coins, which will be automatically added to your Wizpen account.
Refunds are not processed in cash or transferred back to your original payment method.
Please email support@wizpen.io within 7 calendar days of the transaction and include proof of payment (e.g., screenshot, transaction ID).
If approved, the refund (in coin form) will be credited to your account within 14 business days.
Wizpen reserves the right to deny refund requests that show signs of abuse, fraud, or violation of our Terms of Service.
Accounts involved in suspicious activity may be suspended or banned.
By using Wizpen, you agree to this refund policy. If you have any questions, please contact us at support@wizpen.io with the subject "Refund Request".
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