# Refund Policy At Wizpen, we aim to provide a smooth and fair experience for both creators and readers. Because we offer digital products and currency, we have specific rules regarding refunds. #### 1. Coin Purchases * All coin purchases are **final and non-refundable**. * We do **not** offer refunds for accidental purchases, wrong coin amounts, or change of mind. * Please double-check your purchase details before completing the transaction. #### 2. Content Purchases (Stories, Chapters, etc.) * Purchases of digital content such as premium chapters or exclusive works are **non-refundable**. * Since content is instantly accessible after purchase, refunds are not possible once it's unlocked. #### 3. Technical Issues or Duplicate Payments * If you were charged twice or experienced a technical issue (e.g., coins not received), you may request a refund. * All approved refunds will be **converted into coins**, which will be **automatically added** to your Wizpen account. * Refunds are **not processed in cash or transferred back** to your original payment method. * Please email **** within **7 calendar days** of the transaction and include proof of payment (e.g., screenshot, transaction ID). * If approved, the refund (in coin form) will be credited to your account within **14 business days**. #### 4. Abuse or Fraud * Wizpen reserves the right to deny refund requests that show signs of abuse, fraud, or violation of our Terms of Service. * Accounts involved in suspicious activity may be suspended or banned. *** By using Wizpen, you agree to this refund policy.\ If you have any questions, please contact us at **** with the subject **"Refund Request"**.