# Refund Policy At Wizpen, we aim to provide a smooth and fair experience for both creators and readers. Because we offer digital products and currency, we have specific rules regarding refunds. #### 1. Coin Purchases * All coin purchases are **final and non-refundable**. * We do **not** offer refunds for accidental purchases, wrong coin amounts, or change of mind. * Please double-check your purchase details before completing the transaction. #### 2. Content Purchases (Stories, Chapters, etc.) * Purchases of digital content such as premium chapters or exclusive works are **non-refundable**. * Since content is instantly accessible after purchase, refunds are not possible once it's unlocked. #### 3. Technical Issues or Duplicate Payments * If you were charged twice or experienced a technical issue (e.g., coins not received), you may request a refund. * All approved refunds will be **converted into coins**, which will be **automatically added** to your Wizpen account. * Refunds are **not processed in cash or transferred back** to your original payment method. * Please email **** within **7 calendar days** of the transaction and include proof of payment (e.g., screenshot, transaction ID). * If approved, the refund (in coin form) will be credited to your account within **14 business days**. #### 4. Abuse or Fraud * Wizpen reserves the right to deny refund requests that show signs of abuse, fraud, or violation of our Terms of Service. * Accounts involved in suspicious activity may be suspended or banned. *** By using Wizpen, you agree to this refund policy.\ If you have any questions, please contact us at **** with the subject **"Refund Request"**. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://wizpen.gitbook.io/about/for-fans-and-readers/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.