Direct Purchase

Wizpen allows users to purchase digital content directly using Indonesian Rupiah (IDR), without the need to convert to coins. Please read and understand the following terms before making a direct purchase.

1. What is a Direct Purchase?

• A direct purchase means buying digital content (e.g. full stories, chapters, or exclusive works) using real money (IDR) without using coins.

• Payments are made through the available methods (e.g. e-wallets, virtual accounts, QRIS, etc.).

2. No Refunds for Direct Purchases

• All direct purchases are final and non-refundable.

• We do not offer refunds for accidental purchases, wrong content selection, or change of mind.

• Please make sure you review the content, price, and payment details before completing the transaction.

3. Access to Content

• Once the payment is successful, the content will be instantly unlocked and available in your Wizpen account.

• If you experience issues accessing your purchase, please contact our support team within 3x24 hours (3 business days) after payment.

4. Technical Errors or Double Charges

• If you are charged twice or face a technical error, you may request a refund.

• Approved refunds will be converted into coins, not cash, and will be automatically added to your Wizpen account.

• Submit your request to [e-mail] within 7 calendar days, along with proof of payment.

5. Fraud or Abuse

• Wizpen has the right to cancel transactions and restrict accounts involved in fraud, abuse, or violation of our Terms of Service.

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By making a direct purchase on Wizpen, you confirm that you have read, understood, and agreed to this policy.

If you need help, contact us at [e-mail] with the subject "Direct Purchase Help".