# Direct Purchase Wizpen allows users to purchase digital content directly using Indonesian Rupiah (IDR), without the need to convert to coins. Please read and understand the following terms before making a direct purchase. #### 1. What is a Direct Purchase? * A direct purchase means buying digital content (e.g. full stories, chapters, or exclusive works) using **real money (IDR)** without using coins. * Payments are made through the available methods (e.g. e-wallets, virtual accounts, QRIS, etc.). #### 2. No Refunds for Direct Purchases * All direct purchases are **final and non-refundable**. * We do **not** offer refunds for accidental purchases, wrong content selection, or change of mind. * Please make sure you review the content, price, and payment details before completing the transaction. #### 3. Access to Content * Once the payment is successful, the content will be instantly unlocked and available in your Wizpen account. * If you experience issues accessing your purchase, please contact our support team within **3x24 hours** (3 business days) after payment. #### 4. Technical Errors or Double Charges * If you are charged twice or face a technical error, you may request a refund. * **Approved refunds will be converted into coins**, not cash, and will be automatically added to your Wizpen account. * Submit your request to **** within **7 calendar days**, along with proof of payment. #### 5. Fraud or Abuse * Wizpen has the right to cancel transactions and restrict accounts involved in fraud, abuse, or violation of our Terms of Service. *** By making a direct purchase on Wizpen, you confirm that you have read, understood, and agreed to this policy. If you need help, contact us at **** with the subject **"Direct Purchase Help"**. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://wizpen.gitbook.io/about/for-fans-and-readers/direct-purchase.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.