# Direct Purchase Wizpen allows users to purchase digital content directly using Indonesian Rupiah (IDR), without the need to convert to coins. Please read and understand the following terms before making a direct purchase. #### 1. What is a Direct Purchase? * A direct purchase means buying digital content (e.g. full stories, chapters, or exclusive works) using **real money (IDR)** without using coins. * Payments are made through the available methods (e.g. e-wallets, virtual accounts, QRIS, etc.). #### 2. No Refunds for Direct Purchases * All direct purchases are **final and non-refundable**. * We do **not** offer refunds for accidental purchases, wrong content selection, or change of mind. * Please make sure you review the content, price, and payment details before completing the transaction. #### 3. Access to Content * Once the payment is successful, the content will be instantly unlocked and available in your Wizpen account. * If you experience issues accessing your purchase, please contact our support team within **3x24 hours** (3 business days) after payment. #### 4. Technical Errors or Double Charges * If you are charged twice or face a technical error, you may request a refund. * **Approved refunds will be converted into coins**, not cash, and will be automatically added to your Wizpen account. * Submit your request to **** within **7 calendar days**, along with proof of payment. #### 5. Fraud or Abuse * Wizpen has the right to cancel transactions and restrict accounts involved in fraud, abuse, or violation of our Terms of Service. *** By making a direct purchase on Wizpen, you confirm that you have read, understood, and agreed to this policy. If you need help, contact us at **** with the subject **"Direct Purchase Help"**.