# Direct Purchase

Wizpen allows users to purchase digital content directly using Indonesian Rupiah (IDR), without the need to convert to coins. Please read and understand the following terms before making a direct purchase.

#### 1. What is a Direct Purchase?

* A direct purchase means buying digital content (e.g. full stories, chapters, or exclusive works) using **real money (IDR)** without using coins.
* Payments are made through the available methods (e.g. e-wallets, virtual accounts, QRIS, etc.).

#### 2. No Refunds for Direct Purchases

* All direct purchases are **final and non-refundable**.
* We do **not** offer refunds for accidental purchases, wrong content selection, or change of mind.
* Please make sure you review the content, price, and payment details before completing the transaction.

#### 3. Access to Content

* Once the payment is successful, the content will be instantly unlocked and available in your Wizpen account.
* If you experience issues accessing your purchase, please contact our support team within **3x24 hours** (3 business days) after payment.

#### 4. Technical Errors or Double Charges

* If you are charged twice or face a technical error, you may request a refund.
* **Approved refunds will be converted into coins**, not cash, and will be automatically added to your Wizpen account.
* Submit your request to **<support@wizpen.io>** within **7 calendar days**, along with proof of payment.

#### 5. Fraud or Abuse

* Wizpen has the right to cancel transactions and restrict accounts involved in fraud, abuse, or violation of our Terms of Service.

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By making a direct purchase on Wizpen, you confirm that you have read, understood, and agreed to this policy.

If you need help, contact us at **<support@wizpen.io>** with the subject **"Direct Purchase Help"**.
